If you discover a fault in your apartment or in the building, submit a fault report on My Pages and we will help you.
Urgent faults
If you experience an urgent fault, you should always call your property manager. If an urgent fault occurs after 4:00 PM on weekdays and on public holidays, contact our emergency service at 0417-58 55 72.
Locked out
If you have locked yourself out, contact Security Service at 0515-70 00 20. You must be able to present identification and will be charged for the unlocking service.
What are urgent faults? What are you responsible for as a tenant, and what do we fix for you?
Can you fix the fault yourself?
Some simpler faults can be easily fixed by yourself, such as cleaning the floor drain and unclogging the sink. Here we have gathered some videos that can help you.
Examples of urgent faults include
- No power in the apartment? – you can first check your fuses yourself. Please see the video here on how to troubleshoot.
- Water leak
- Blockage in the toilet
- Refrigerator, freezer, or stove that stops working
Common sense is the guiding principle, and assessments are made on a case-by-case basis.
The tenant is responsible for, for example
- Clean the laundry room after your laundry session – clean the washing machine and tumble dryer
- Take bulky waste and hazardous waste to the recycling center
- Replace broken light bulbs in the apartment
- Clean fan filters
- Clean ventilation grilles
- Keep the recycling room clean – dispose of waste in the designated place
- Clear the floor drain in the bathroom
- Keep courtyards and stairwells clean
- Check that the smoke detector is working
- Clean blinds and awnings
Submit a fault report on My Pages
- if appliances do not work (first check that no fuse has blown)
- if there is a leak or drip from taps, radiators, or toilets
- if windows and doors cannot be closed, are broken, or are drafty
- if there is a blockage in the drain or toilet
- if the battery in your smoke detector needs to be replaced
- if a light bulb needs to be replaced in the fixtures that were there when you moved in, e.g., the lamp above the sink and fan
- if the oven light is broken
- if you have problems with pests